VIBE Client Success | Ltimindtree.net

Committed to Client Success: Building Enduring Partnerships

At LTIMindtree, we pride ourselves on forging strong, long-lasting relationships with our clients built on trust, collaboration, and a shared commitment to achieving exceptional outcomes. Here are two examples of how we're partnering for success:

Absa Bank: 17 Years of Transforming Banking in Africa

Our strategic partnership with Absa Bank has recently been renewed, marking over 17 years of successful collaboration. This enduring relationship underscores LTIMindtree's commitment to delivering cutting-edge solutions and driving innovation across Absa's banking operations in 10 African countries.

Together, we've embarked on a digital transformation journey, elevating customer experiences and pushing the boundaries of what's possible in the BFSI sector across Africa. Our joint efforts focus on delivering impactful projects, fostering sustainable growth, and ensuring Absa remains a leader in the African banking landscape. This partnership exemplifies LTIMindtree's dedication to building enduring client relationships based on shared success and a long-term vision.

Client Partnership Story - Leading Professional Services Firm

5+ years

800+ associates

42% outcome based engagements

We have established a strategic partnership with a world-renowned professional services firm to support various engagements across all service lines, including digital transformation. Our collaboration involves building strategic products with high delivery excellence. Additionally, we have joined forces with Microsoft and Databricks to focus on customer success. Our focus also lies on talent building with AI in everything, and we are proud to have been rated as a top NPS vendor by our customer.

Client Speaks

LTIMindtree collaborates closely with us, and the result is a differentiated experience.
We work together to identify synergies which enhances the value the team provides for us.

Our relationship with the client at every level is built on fostering a trust based collaborative partnership that creates exceptional experiences at every interaction, ultimately delivering superior value to make our client successful.

Ramakrishnan Ananthanarayanan
Client Partner

Modernizing the media supply chain for a leading U.S. based media & entertainment company

WHAT LTIMINDTREE DID?

Digitize The Core: Transformed business models by reimagining media supply chain for evolving business needs and consumer grade product development

Engineering Experiences: Revamping consumer experience by optimizing content distribution experience across touchpoints and channels

Business Resilience: Established Testing Centre of Excellence to ensure functional correctness and performance assurance through platform-driven lifecycle automation

TRANSFORMING END-TO-END PROCESSING TO FUTURE-STATE PLATFORMS

Media Ingest Platform

Performance boost through standardizing and scaling content intake

Fulfilment Platform

Efficiently serve all distribution outlets including 300+ linear and 1500+ non-linear endpoints

Media Asset Management Platform

Effortlessly uniting titles and assets from multiple business entities

Localization Platform

Enabled seamless localization of content to connect with diverse audiences.

PLATFORMS PLAY

sdvi for acquisition / ingestion

vidispine for media asset management

fabric for title management

zoo Rosetta for localization

Opentext for digital asset management

GLIM player for quality check

VALUE DELIVERED

600M+ monthly reach
$3M+ cost savings
1M+ active VOD subscribers
50% TAT for product development
60% testing cycle-time
40% testing efforts

Building the Future of High-Tech Facilities

Exyte is a global leader in designing, engineering, and constructing high-tech facilities for some of the world’s most advanced industries. From semiconductor fabrication plants to biopharma labs and data centers, Exyte creates ultra-clean and sustainable environments that power innovation.

As Exyte's global IT modernization partner, LTIMindtree delivers a comprehensive suite of services – cloud migration, end-user support, enhanced cybersecurity, application management, and technology support. Through our managed services framework, we're committed to driving operational excellence, enabling Exyte to focus on its core business and deliver cutting-edge facilities to clients worldwide.

Gen AI Day

Meetings took place in the premises of an industry-leading audit, consulting, tax, and advisory services firm

Held in US & India

Attended by 200+ key stakeholders

Across 2 Days

New leads generated in GenAI space:

• AI in infrastructure

• AI in content management

• AI in business processes

• SDLC automation using Appscribe

• Use cases around CosmosQE

• Applicability of Fosfor in client platform

Client Visits & Team connect

BFSI: Redefining the Future of Finance with AI

Introducing the BFSI AI Suite: AI at the Heart of Financial Evolution
At LTIMindtree, we are dedicated to revolutionizing the financial services industry with the power of Artificial Intelligence. Our comprehensive BFSI AI Suite encompasses 15+ cutting-edge solutions across six key capabilities:

Operational Efficiency
Advanced Personalization
Customer Service
Risk & Compliance
Financial Advisory
Engineering

This suite is tailor-made to meet the specific needs of the Banking, Capital Markets, and Cards & Payments industries.

Showcased at ignAIte 2024 under the theme "fAInance - AI at the heart of financial evolution," our BFSI AI suite garnered high praise from industry leaders, clients, and analysts alike.

Spotlight on Solutions

Decision Edge: Empowering Acquisition and Personalization

Decision Edge is an innovative solution empowering product officers, strategists, and marketing officers to enhance customer acquisition and deliver hyper-personalized banking products. Its key strengths include:

Creating bespoke products tailored to diverse customer segments
Fostering a dynamic financial ecosystem through seamless collaboration
Leveraging in-depth market analysis to unlock new revenue streams

Wealth Assist: Boosting Advisor Productivity Through Real-Time Insights

Wealth Assist provides financial advisors with a “single lens” view, aggregating real-time internal and external information to enhance productivity by 40%. Key benefits include:

Sentiment Analysis: Understanding market sentiment to make informed decisions.
Real-time Portfolio Impact Analysis: Assessing the immediate impact of market events on client portfolios.
Red Flags and Alerts: Proactively identifying and mitigating potential risks.
GenAI-Powered Insights: Leveraging the power of generative AI to analyze news, market research, documents, and reports, delivering timely, actionable insights.

With a 360° view of client portfolios, advisors can prioritize client interactions, ensuring proactive engagement and superior service.

IgnAIte 2024: Celebrating BFSI Innovation

The BFSI team celebrated significant wins at ignAIte 2024, further highlighting LTIMindtree’s leadership in AI innovation:

Best Booth Award: Recognizing the BFSI team’s compelling showcase of cutting-edge solutions.
1st Runner-Up Award for Decision Edge: Zerone: Celebrating this unique solution's innovation and potential impact.

AI Pivot: Empowering Insurance with AI

Building AI Readiness with the 4E Approach

The Insurance business unit has launched the "AI Pivot," a strategic initiative focused on equipping our workforce with essential AI skills and knowledge. The program embraces a 4E approach – Educate, Experience, Explore, and Employ— empowering employees to become future-ready:

Educate: Provide comprehensive training on fundamental AI concepts and practical applications.
Experience: Offer hands-on experience through workshops and real-world use cases.
Explore: Encourage exploration of emerging AI technologies and trends.
Employ: Facilitate the practical application of AI skills in daily work.

Curated for Level 6 employees and above, this program cultivates an "AI First" mindset, fostering innovation and preparing our insurance teams for a future driven by artificial intelligence.

Insurance Solutions with GenAI: Real-World Transformations

LTIMindtree is at the forefront of deploying generative AI to revolutionize the insurance landscape. Here are a few recent examples:
Ask Anything: AI-Powered Customer Support (European Life Insurance Firm)

"Ask Anything" is an intelligent AI assistant for contact centers. This solution instantly answers customer queries on guidelines, processes, policies, coverages, and billing and offers personalized product recommendations. It’s delivering impressive results:

30-40% increase in productivity
Doubled first-call resolution rate
Improved customer satisfaction (CSAT) scores
50% reduction in agent training time

Case Summarization: Streamlining Back-Office Operations (European Life Insurance Firm)

This AI-powered tool provides concise summaries of CRM tickets, eliminating the need for staff to review every detail. This streamlined approach results in:

20-30% reduction in policy issuance time
20-25% increase in back-office productivity
Faster, more efficient case resolutions

QA CoPilot: Accelerating Insurance Testing with GenAI (Leading Insurer in the US)

Our one-click testing solution, QA CoPilot, is transforming insurance software testing. Built on generative AI, it offers a unique capability to convert manual test cases into automated scripts, speeding up test script creation by an impressive 60%. With its robust CanvasAI platform, QA CoPilot ensures accuracy and reliability and incorporates responsible AI practices for ethical and secure solutions.

Code Brew: Revolutionizing Legacy Application Re-Development (South African Life Insurance Firm)

LTIMindtree faced a unique challenge: redeveloping a legacy insurance application with no source code or documentation available. Using Code Brew, our proprietary AI-powered tool, the team treated the project as a greenfield development, rapidly building functionalities from scratch. Code Brew acted as a super-speedy developer, reducing the overall development timeline by an incredible 50%.

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 82,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.