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Gain End-to-End Platform Visibility Using ServiceNow Assessment 360
For a long time now, ServiceNow has been the partner of choice for organizations looking to automate mundane manual tasks and enable intuitive experiences for their customers, partners, and employees. However, not every organization leverages the ServiceNow platform to its full potential and needs help optimizing it to either meet existing business needs or scale it to fulfill future goals. This is where the ServiceNow Platform Assessment comes in.
What?

LTIMindtree’s ServiceNow Platform Assessment framework examines the multi-dimensional potential of your ServiceNow instance and helps you unlock the full value of the NOW Platform.

Why?
Drive maximum ROI from the ServiceNow Platform by tapping into unexplored areas of the platform, reducing technical debt, improving user experience, and increasing adoption.
How 
Five must-haves for comprehensive platform assessment:
Platform Health:
Inspect technical debt and provide recommendations leveraging LTIMindtree’s store application called
"Platform Doctor"
CMDB/CSDM Accuracy:
Examine the accuracy of the Configuration Management Database (CMDB), its utilization across modules, and compliance with the Common Services Data Model (CSDM) v4.
Process Maturity:
Analyze implemented processes and compare them with industry standards and best practices.
LTIMindtree’s three-step assessment process:
Study
Gather relevant documentation
Arrange design thinking workshops
Conduct stakeholder interviews and discussions
Evaluate
Record insights from the Study phase
Compare with industry best practice
Generate
high-impact ideas
Document recommendations and priorities
Recommend
Conduct recommendation walkthrough sessions
Prepare executive summary
Conduct executive readout
Walkthrough of deliverables and roadmap

Benefits

  • Gain complete visibility of your instance health with Platform Doctor

  • Automate code inspections to expedite development

  • Turn insights into intelligent actions

  • Prevent common implementation missteps and prioritize action steps

  • Access a comprehensive assessment report which will include the following:

    • Platform health scan and report

    • Technical debt analysis

    • CMDB/CSDM gaps

    • Process gaps and recommendations

    • Persona-based user experience shortcomings

    • Automation discovery and ticket analysis reports

  • Understand the roadmap for implementation fixes with timeline and budget

User Experience:
Measure ServiceNow platform adoption within the user community by studying existing
user experience features.
Automation Discovery:
Identify areas for automation, Machine Learning (ML) interventions, and generative AI (Gen AI)/AI optimization to reduce manual interventions.
Assessment results will give you
Deliverables
  • Assessment Report:

    • Platform health scan and report

    • Technical debt analysis

    • CMDB/CSDM gaps

    • Process gaps and recommendations

    • Persona-based user experience shortcomings

    • Automation discovery and ticket analysis reports

  • Roadmap for implementation fixes with Timeline and Budget

  • Gain Complete visibility of your   instance health with Platform Doctor
     
  • Automation of code inspections to expedite development
     
  • Turn Insights into Intelligent Actions
     
  • Prevent common implementation missteps & prioritize action steps
Contact Us

Thank you for registering for the Event.

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LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit https://www.ltimindtree.com/

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