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Gain End-to-End Platform Visibility Using Assess 360 for ServiceNow

Overview

Enterprises today are under constant pressure to simplify, automate, optimize, and deliver new capabilities by accelerating transformation and eventually driving market differentiation. ServiceNow has emerged as the platform of choice for such enterprises with an aggressively expanding product footprint that allows end-to-end unification of the enterprise while driving significant cost efficiencies. However, not every organization leverages the ServiceNow platform to its true potential and needs help optimizing it to either meet existing business needs or scale it up for the future. LTIMindtree’s ServiceNow Assessment helps companies make the best out of their ServiceNow investments.  
What is Assess 360? 

LTIMindtree’s Comprehensive Assessment Framework, Assess 360 for ServiceNow, can help you reassess your ServiceNow landscape in a multidimensional view that includes technical assessment, business value assessment, and levers to drive optimization. The assessment aims to maximize the value of your ServiceNow investments.

How ?
Our Assess 360 for ServiceNow includes the following
Technology health optimization 

  • Platform: Validate best practices, opportunities to minimize code/customization, identification of technical debt, code clean-up, identification and removal of unused code, effectiveness of integrations, areas to improve performance, and ability to scale. 
     

  • Automation discovery: Identify areas for automation, machine learning (ML) interventions, and generative AI (Gen AI)/AI optimization to reduce manual interventions.

Business value optimization 

  • Analyse implemented processes, compare them with industry standards and best practices, and recommend areas of improvement/changes. 

  • Understand processes across the enterprise and business operations that are not enabled on ServiceNow and validate their fitment and associated value proposition. 

  • Validate adoption, value realization, and identify adoption challenges. 

  • Process simplification and reduced customization drives reduced cost of maintenance and deliver newer capabilities quicker. 

  • Enabling newer processes not on ServiceNow to maximize current license investments. 

License optimization

  • Utilization of purchased SKUs and all sub-modules included 

  • Utilization of units per SKU and associated usage metrics 

LTIMindtree’s three-step ServiceNow assessment process
Gather

  • Install Automation Discovery in UAT/QA Instance 

  • Gather existing process documentation for implemented modules 

  • Arrange discovery workshops for processes maintained outside ServiceNow 

  • Conduct stakeholder interviews and discussions 

  • Download license extracts and run reports 

Analyse 

  • Run Platform Doctor scans 

  • Run Automation Discovery for Incidents, Service Requests, and other top-priority task workflows on the last 12 months' data. 

  • Compare process documentation and review completeness and alignment with industry standards and best practices. 

  • Record insights from the workshops conducted and document the current process and platform pain points. 

  • Identify ServiceNow module fitment and options for driving value across parameters of productivity, experience, and process acceleration.

Recommend 

  • Document recommendations, impact on business, and define feasibility. 

  • Conduct recommendation walkthrough sessions. 

  • Define priorities based on the above parameters. 

  • Prepare executive summary and conduct executive readout. 

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Key deliverables

Assessment report documenting key findings, recommendations, priority, and roadmap sequence for

Technology health

  • Platform doctor scans

  • Health % by parameters 

  • Technical debt 

  • Critical and high priority       findings and recommended fixes 

  • Automation Discovery report

  • Automation opportunities 

  • Gen AI/AI-ML opportunities

Business value

  • Implemented process maturity and value ​

  • External business processes fitment on ServiceNow landscape 

License optimization

  • ​Current SKU and units optimization opportunities 

  • Future SKU roadmap 

Future state definition

  • Define the roadmap to leverage ServiceNow future business growth ​

  • Define the functional/technical blueprint for the future enterprise landscape

Accelerators
Platform Doctor (LTIMindtree ServiceNow Store App) 
ServiceNow Automation Discovery 
License Optimizer Reports 
Digital ITSM4 Process Framework 
Business Value Calculator  
Process Maturity Assessment Framework 

3 Areas

Technology health

Business value

License optimization 

+

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3 stages

Gather 

 Analyse

 Recommend 

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4 weeks

Four-week duration
for
ServiceNow assessment 

Our Proposition

Our 3-4-3 approach unfolding areas in the platform that will help drive value

Assessment results will help you gain visibility into

  • Instance health

  • Automation candidates 

  • Value from implemented products 

  • New product implementation value

  • Licenses spend and value delivered 

  • Roadmap for implementation 

Contact Us

Thank you for registering for the Event.

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LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 81,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

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